At Dragonfly Media, we pride ourselves on providing top-quality work to our clients. We understand that each project is unique and requires individual attention and care. That's why we involve our clients at every stage of the development process, ensuring their approval and satisfaction before moving forward.

As a result of our careful and collaborative process, we do not offer refunds once production has begun. We believe that our approach maximizes the likelihood of a successful outcome, and that our clients will be fully satisfied with the final product.

However, we understand that unforeseen circumstances can arise, and we are committed to working with our clients to find a mutually satisfactory solution. If a client has concerns or is unhappy with the progress of their project, we encourage them to bring it to our attention as soon as possible so that we can work together to find a solution that meets their needs.

This policy includes to all deposits paid in advance.

We value our clients and are committed to providing the best possible service. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.