Shipping Policy
Shipping can take up to 21-30 days, Ships to New Zealand and Australia
Please provide correct postage address for physical printed photos to avoid delays
Refund Policy
You have the right to ask for a replacement or refund under Consumer Law for products and services bought on or after 1 January 2011.
You can ask us for a replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
Cancellation / Return / Exchange Policy
REPLACEMENT
As our products are highly personalized and printed to order, we can only offer a replacement in the following circumstances:
- Manufacturing defect - replacement
- Item lost in transit - replacement if Premium Freight Protection ordered
- Shipping damage - replacement if Premium Freight Protection ordered
If items are delivered damaged please contact me as soon as possible so we can get the replacement process started
What is not covered?
Jakes Fine Shots do not have to pay for damages or losses that:
- are not caused by our conduct, or our products
- relate to something independent of our business, after the goods leave our control